How We Treat Our Patients
We are dedicated to ensuring that you receive the highest quality services, treatment, and overall customer care. Unlike other medical establishments, this organization treats every client with the utmost respect, care and attention that they need. All personnel and health professionals understand that the foundation of this establishment rests upon a solid clientele comprised of satisfied patients who are happy to return.
Each patient at our clinic is treated equally, which means that no one is cared for better than anyone else under normal circumstances. We strive to uphold our reputation as one of the foremost clinics of its kind, by rendering excellent, fair, equal and enthusiastic customer service to both new and old patients alike, and by providing them with the best possible medical treatment options that are best suited whatever health conditions they may be suffering from.
The information that a patient discloses to our staff and doctors will always be kept strictly confidential. We believe in giving all clients privacy, and that the only people who should know about the disorder a patient may be suffering from are the employees who process the information, and the attending doctors plus assistants. Anyone who doesn’t come into direct contact with the patient for treatment purposes or information collection is oblivious to the details of any patient’s health condition.
Hours of Operation
Regular office hours are Monday to Friday, 8:30am to 5:30pm. With this schedule, there’s more than enough time to assess and address any health problems a patient may have. However, we note that there are occasional instances where patients will experience medical emergencies demanding immediate attention.
Due to the potential of medical emergencies arising, we’ve decided to make our team of professionals available at all times of the week. If a patient is in dire need of assistance, our employees and health professionals are more than willing to step out of their comfort zones to help in any way they can.
Appointments & Cancellations
We strive to schedule every patient for an appointment at the earliest time possible. During this scheduling process, the seriousness of the client’s condition is thoroughly assessed and scheduled accordingly, again, at the earliest time plausible. Should the patient need assistance within a shorter time frame due to the urgency of their condition, they will definitely be placed at the head of the queue.
Emergency situations can always arise, which in turn could cause a slight delay in a patient’s schedule. If this is the case, we promise to inform all affected patients, and do everything in our power to honor the schedule on time, or make minor adjustments as necessary.
In the event that a patient chooses to cancel their appointment (for whatever reason they may have), they are given every right to do so. However, this establishment implores patients who are looking to cancel to inform the office personnel of their intentions at least 24-hours before the set appointment.
Billing and Insurance
We are confident that the fees we charge are reasonable and comparable to that of other medical establishments within the area. A key difference is the fact that we provide excellent value for every dollar spent, making us one of the best choices amongst the rest.
We participate in Medicare, and are a member of several PPOs, HMOs, plus various other insurance groups. In the event that a patient’s insurance plan requires special pre-authorization, making such arrangements should be done with the receptionist before the scheduled visit.
Any other questions pertaining to insurance, its coverage, and such related matters can be discussed with the receptionist.
Our doctors are highly-qualified to analyze and treat patients. They’ll always recommend the best possible treatment for specific disorders, and will attempt to specify a range of alternatives, should the patient prefer different options.
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